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Contacting PSINet's
Customer Support Group

Telephone

The phone number of PSINet's Network Information and Support Center is shown below. Please listen closely to the phone tree.

Monday through Friday
8 a.m. to 8 p.m. Eastern Time
(888) 390-9300

FAX

Corporate Support (518) 283-9101

An Important Note:

In order to help serve you best, please be sure to include your Account ID or Ticket Number in all correspondence, including phone calls, faxes and e-mails.

FaxBack Server (888) 390-9300

Customer Support has configuration information for the PSINet certified solutions as well as instruction sheets for many TCP/IP stacks, SMTP gateways and Router Configurations. An up-to-date network status is available as well. Requested documents will be faxed to you.

Electronic Mail and Fax Number

Please send your support questions via e-mail or fax to the following. Include your Account ID or Ticket Number in all correspondence to help us serve you better.

abuse@psi.com Fax: 202-295-4200
Net Abuse issues such as denial of service attacks, security breaches and unsolicited commercial e-mail.
csg-manager@psi.com Fax: 518-283-9101
If an issue requires escalation, a management ticket should be created via this e-mail address. Be sure to include Account ID and/or Ticket Number along with a detailed description of the issue.
hostinfo@psi.com Fax: 518-283-9101
Domain Name Service (DNS) support and configuration changes for domains managed by PSINet.
spart@psi.com
Managed Services support including Security Prime.
support@psi.com
Corporate retail support for general technical issues. Use this address if you're not sure where to send a question.

Other Helpful Resources

PSINet Network Status
Provides network status information, current network events, scheduled maintenance and upgrades. Same information is also available at: http://status.psi.com

Escalation Process

In the unlikely event that your issues are not satisfactorily resolved, please ask to speak to our Management Team according to the following Escalation Path:

Level	Type of Account	Management
First	All Accounts	Manager Customer Support
Second	All Accounts	Director Customer Support
Third	All Accounts	Sr. Director-Operations
Fourth	All Accounts	Cogent Communications CEO