Technical Library

Internet Services

Other DUN Configs

Remote Access Configuration for Windows 95

Introduction

• Do NOT use:
  • Custom Connect dialer in the Netmanage Chameleon software.
  • Trumpet Winsock dialer in the SVC Internet Valet software.
  • Frontier dialer in the Frontier SuperHighway software.
  • Quarterdeck dialer in the Quarterdeck Internet Suite software.
  • SPRY dialer in the Internet In A Box software.
• Have the Windows 95 CD or Disks handy for the following procedures.

Dial-Up Networking

Double click the 'My Computer' icon to see whether Dial-Up Networking is installed.

If it is, skip to [STEP II]. If not, please continue.

• Click Start | Settings | Control Panel
• Select the 'Add/Remove Properties' icon. The Add/Remove Programs Properties sheet appears.
• Select the 'Windows Setup' tab
• Select the 'Communications' option
• Click the Details button
• Select the 'Dial-Up Networking' option
• Click OK in the 'Communications' dialog box
• Click OK in the 'Add/Remove Programs Properties' sheet to complete the installation.

For further assistance, turn to page 56 of your Introducing Windows 95 paperback handbook. It provides the instructions on how to install the Dial-Up networking Software off your Windows 95 CD/Disks.

Checking for Multiple Winsock.dll Files

• Click Start | Find
• Type: winsock.dll (in the Named Box)
• Make sure 'Look In' is set to c:\
• Click Find Now.

You should have ONE winsock.dll in the \windows directory. Chameleon's, Trumpet's, Explore's, Compuserve's, Netcom's, etc. winsock.dll should be renamed winsock.old. More than ONE winsock.dll on your hard drive will lead to problems in resolving hostnames. The Windows winsock.dll will equal 42K in size. Make sure it is the correct one!

Network

Add the following network components if you have not done so already.You may be prompted for the Windows 95 CD/Disks after each addition.

• Click Start | Settings | Control Panel
• Double-Click the Network Icon

Client For Microsoft Networks (If not in installed box):

• Click on Add
• Double-Click on Client
• Click on Microsoft
• Click on Client For Microsoft Networks
• Click OK

Dial-Up Adapter (If not in installed box):

• Click on Add
• Double-Click on Adapter
• Click on Microsoft
• Click on Dial-up Adapter
• Click OK

TCP/IP (If not in installed box):

• Click on Add
• Double-Click on Protocol
• Click on Microsoft
• Click on TCP/IP | OK

The Network dialog box should now contain:
Client For Microsoft Networks, Dial-Up Adapter, TCP/IP

• Click Dial-Up Adapter | Properties | Bindings
• Make sure the TCP/IP box is checked.
• Click OK |OK

Windows 95 may prompt you to restart the system. After restart, proceed to next step.

Setting Up an InterRamp Icon

• Click My Computer | Dial-Up Networking
• Click on Make A New Connection
• Enter 'InterRamp' as the name of the computer you will be dialing into.
• Click Next
• Enter the InterRamp Area Code (if needed), phone number, and Country Code you will be dialing into.
• Click Next | Finish
• You will then have a new icon in the Dial-Up Networking window with the name 'InterRamp'.

Server Information for the InterRamp Icon

• In Dial-Up-Networking, highlight the InterRamp icon
• Select File | Properties
• Click the Server Type button
• For 'Type of Dial-up Server', Select PPP: Windows 95, Windows NT, Internet
• Advanced Options:
  • "Log on to network" should be CHECKED.
  • "Enable software compression" can be UNCHECKED.
  • "Require encryted password" should be UNCHECKED.
• Allowed network protocols:
  • "NetBEUI" should be unchecked
  • "IPX/SPX" should be unchecked
  • "TCP/IP" must be CHECKED
• Click on TCP/IP Settings:
  • Select "Server assigned IP Address"
  • Select "Server assigned name server addresses"
  • Disable DNS
  • Leave the Primary & Secondary WINS at 0.0.0.0
  • "Use IP header compression" can be UNCHECKED
  • "Use default gateway on remote network" must be CHECKED
• Click OK | OK | OK
• Click the InterRamp icon
• Enter your InterRamp username and password
• Click Connect

After setting up your Windows 95 dialer, you should use the InterRamp icon to dial PSI's InterRamp service.

EXTRAS!

Multiple ISP Configuration - (Not Connected to a LAN)

• Click Start | Settings | Control Panel
• Click the Network icon
• Select the TCP/IP protocol that is bound to Dial-Up Adapter
• Click on Properties | DNS Configuration
• Select Disable DNS
• Click OK | OK
• Restart Windows 95
• A Dial-Up Networking icon should be configured for each ISP. Each icon will have its own DNS configuration.

Troubleshooting InterRamp/Win95 Connection Problems

Symptom:
Modem disconnects 3 to 6 seconds after a connection.
NOTE: It should NOT be failing on Verifying Username/Password.

Solution 1: Disable IP Header Compression

• In Dial-Up-Networking, highlight the InterRamp icon
• Select File | Properties
• Click the Server Type button
• Click on TCP/IP Settings
• Uncheck "Use IP header compression"
• Click OK | OK | OK
• Click the InterRamp icon
• Enter your InterRamp username and password
• Click Connect

OR

• Click Start | Settings | Control Panel
• Click the Network icon
• Select the Dial-Up Adapter protocol
• Click on Properties
• Select the 'Advanced' tab
• Select 'Use IP header compression' in the Property field
• Select 'NO' in the Value field
• Click OK | OK
• Restart Windows 95

Solution 2: Force Hostname & Domain Name into TCP/IP stack

• Click Start |Settings | Control Panel
• Click the Network icon
• Select the TCP/IP protocol
• Click on Properties
• Select DNS Configuration
• Select Enable DNS
• Enter your InterRamp username in the Host: field
• Enter psinet.com in the Domain: field
• Click OK | OK
• Restart Windows 95

Solution 3: Setup the entire TCP/IP stack solely for PSI InterRamp

• Click Start | Settings | Control Panel
• Click the Network icon
• Select the TCP/IP protocol
• Click on Properties
• Settings:
  • IP Address: Obtain an IP address automatically
  • WINS Configuration: Use DHCP for WINS Resolution
  • Gateway: obtain automatically from remote host.
  • Advanced: leave with defaults
  •   Software compression UNCHECKED, if shown
  • Bindings: Select Client For Microsoft Networks
  • DNS Configuration:
    • Select 'Disable DNS'
• Click OK | OK
• Restart Windows 95

Solution 4: Reinstall TCP/IP Protocol

• Click Start | Settings | Control Panel
• Double-Click the Network Icon
• Select the TCP/IP protocol
• Click Remove | OK
• Restart Windows 95
• Click Start | Settings | Control Panel
• Click the Network icon
• Click on Add | Protocol
• Click on Microsoft | TCP/IP | OK
• Restart Windows 95

Solution 5: Change Modem Driver

• Click Start | Settings | Control Panel
• Click on Modems | Add
• Leave "Don't detect my modem..." unchecked
• Click Next
• Select (Manufacturers) Standard Modem Types
• Select (Models) Standard 28,800 bps Modem
• Click Next
• Select correct Communications Port (COM Port)
• Click Next | Finish
• Go back to Dial-Up Networking, InterRamp icon
• Highlight InterRamp icon, select File | Properties
• Select the Standard 28,800 bps Modem
• Click OK

Multiple TCP/IP Configuration Issue

Symptom:
If you are dialed into InterRamp on a computer that is configured for your LAN, you may sometimes find that other machines on your LAN are unreachable. This is due to Windows getting confused by having more than one TCP/IP configuration in the Network Control panel.

Solution:
The Traceroute command can be used to help verify connectivity issues. At the DOS prompt type tracert w.x.y.z, where w.x.y.z is the IP address of the local LAN machine. If the trace times out on the first hop then it's probably this multiple TCP/IP configuration issue.

To resolve this problem remove the TCP/IP stack for the ethernet card in the computer.