Technical Library

Account Management System

Remote Access Technical Support

Internet Services

Configuration Links

Access Numbers

Introduction
Customer Benefits
Accessing the Account Management Page
Manage Users
Add Users
Reporting
Account Administration
Helpful Information

The Remote Access Account Management System (AMS) enables your technical representative to easily manage all their Remote Access accounts. The system is accessible via the Internet and was created to make account management easy, quick and accurate.

The Remote Access AMS is designed to facilitate the management of your remote access accounts. Benefits include the following:

• Time Savings: You save time by using the web-based AMS to manage all your Remote Access accounts. You can view and edit existing accounts, and add new accounts. You can also view usage reports online.
  
  
• Simplicity: The AMS is simple. Point and click functions enable you to use the menu and then manage your accounts. A User Guide and Frequently Asked Questions are available to you at all times.
  
  
• Control: The AMS puts you in control of your own accounts. Your technical representative can add new accounts, enable or disable accounts, and allow roaming access through the AMS.
  
  
• Security: Access to the AMS is provided via a unique login name and password. The AMS encrypts all transactions to provide an additional level of security.

Account Management Page URL

To access the AMS, use the following URL:

http://ams.psinet.com/

SSL Encryption

After successfully accessing the URL, you will receive the following message on your screen:

Select the method you wish to use by clicking on SSL Enabled AMS or Non-SSL Enabled AMS.

The AMS supports secure transactions via Secure Sockets Layer (SSL) encryption.*

You must use a browser with 128-bit encryption to take advantage of the SSL-enabled AMS. You will be asked to choose between using the SSL-enabled AMS and the non SSL-enabled AMS.

*SSL (Secure Sockets Layer) is a program layer created by Netscape for managing the security of message transmissions in a network. Netscape's idea is that the programming for keeping messages confidential ought to be contained in a program layer between an application (such as the Web browser or HTTP) and the Internet's TCP/IP layers. The "sockets" part of the term refers to the sockets method of passing data back and forth between a client and a server program in a network or between program layers in the same computer. Netscape's SSL uses the public-and-private key encryption system from RSA, which also includes the use of a digital certificate.

SSL is an integral part of each Netscape browser. If a Web site is on a Netscape server, SSL can be enabled and specific Web pages can be identified as requiring SSL access.

Administrator Login

The Administrator Login Name and Password are sent to your technical representative shortly after you complete the contract for service. You will receive a welcome kit, containing information on accessing the AMS.

Those who have been using the original version of AMS can use their existing Administrator Login Names and Passwords to access the new AMS.

After selecting the encryption method to access the system, you will receive an Administrator Login screen, as indicated below. You should enter your Remote Access Administrator Login Name and Password, and click on the Login button.

When you have successfully entered your Login Name and Password, you will receive the first page of the AMS. Your customer number, usbpxxxx, will be displayed at the top center of the screen with a command menu on the left side.

This page may contain a message with current information and/or it may contain a message specific to you. From this page you can:

• Manage Users
• View Reports
• Manage Administrator Accounts
• Obtain Helpful Information
• Logout of the System

Time Out Notification

If you leave the login screen blank for 10 minutes or more and then attempt to enter your Login Name and Password, the system will return a Time Out Notification:

If you receive the Time Out Notification, simply click on the Login command and re-enter your Login Name and Password.

Once connected to the AMS, if you don't enter information within 15 minutes of your last keystroke, you will receive a Time Out Notification:

If you receive the Time Out Notification, simply click on any of the commands on the menu at the left of the screen and re-enter your Login Name and Password.

List/Edit Users By User Name

You can retrieve a list of all your users by User Name. Your results will appear as below:

You can click on the User Name and obtain a full profile of the current features of the selected user. You can then edit any or all of the features of this account.

By clicking on the User Name, you will receive the following information associated with the account:

• User Name, Status, and Payment Plan
• Network Options
  
  • Password
  • Port Limit (type of service)
    
    • 0= analog
    • 1= 1B ISDN and analog
    • 2= 2B ISDN, 1B ISDN, analog
• Value Added Services
• Global Roaming Options

List/Edit Users With Details

You can get a detailed list of all your users (sorted by User Name) by clicking Details. Your search results will contain the User Name, Status, Payment Plan, Status Modification Time and Mail Alias associated with the account.

The Status Modification Time shows the last date and time a change was made to the account. Click on the User Name to access the Customer Profile screen.

Your results will appear as follows:

Search Users

You can also retrieve a list of users by selecting the Search Users function:

You can Search By the User Name or by the Mail Alias, by selecting either one from the pull down menu.

Search Pattern allows you to enter the User Name or Mail Alias you'd like to see. You can use the percent sign (%) or an asterisk (*) as wildcards in the Search Pattern field. If you're not sure of the full user name or want to see multiple accounts with a similar pattern, use the wildcard.

For example, *John% will retrieve all accounts containing John; *5 will retrieve all accounts ending in 5; fun% will retrieve all accounts beginning with fun.

You can also search by Account Status:

• None: All accounts regardless of account status.
• Live: Active accounts currently billed in the system.
• Not Yet Activated: Inactive accounts currently billed in the system.
• Temporarily Disabled: Temporarily disabled accounts currently billed in the system, which are inactive, but for which we will hold mail.
• Permanently Disabled: Permanently disabled accounts currently not billed in the system. These accounts cannot be reactivated.

Your search results will contain User Names and Status. Click on the User Name to access the Customer Profile screen as described in 4.1.1.

Multiple Users

With this command, you can edit user attributes two ways:

Method 1: Edit One User at a Time

If you know the Account Name, enter it and select OK.

Note: Selecting a single user allows you to edit all four of the following properties:

Method 2: Edit Multiple Users Simultaneously

To edit multiple, or all, users, click By User Name, With Details, or, Search Users prior to selecting Multiple Users. This will populate the Available Users column. Then point and click to move the chosen User Names to the Selected Users column.

Note: Selecting a single user allows you to edit all four properties, while selecting multiple users allows editing only the following three properties.

Edit User Properties:

At the Edit property of user screen, select a property and click Submit Query. The following are the settings for each property:

User Status - Select from the drop down menu which includes the following:

• Live: User has access to their Remote Access account.
• Temporarily Disabled: Account is indefinitely disabled until you change the status. You will continue to be billed for Temporarily Disabled users.
• Permanently Disabled: Account cannot be moved back to Live and will be purged in 45 days.

Caution: If multiple users are selected, this change will affect all those users.

Global Roaming - Select any from the following screen:

Edit the user attributes by enabling Global Roaming by country, region, or iPass, worldwide. PSINet roaming is currently available in Japan, the UK, or Europe.

You will only be allowed to edit Global Roaming if you have already signed the iPass Roaming Agreement. If you haven't signed this agreement, click the link on this screen, or access the agreement from the Account Administration - iPass Roaming command.

Caution: If multiple users are selected this change will affect all those users. If no Roaming box is selected, and you click Submit, all Roaming will be disabled for all selected users.

Services - Select from the drop down menus which include the following:

• Service Status: Select Live, Temporarily Disabled, or Permanently Disabled.
• Password: If changing the password, enter it here.
• re-enter Password: If changing the password, confirm it here.

Value Added Services - Select Mail Standard VAS from the drop down menu (more value added services to come):

• Mail Standard VAS:
  
  Edit the Mail Standard VAS associated with the user account, including:
  • Service Status: Live or Not Yet Activated.
  • Password: If changing the password, enter it here.
  • Mail Alias: Add a more meaningful user name (optional).

Add Users - One

You can add new users to your Remote Access Service by selecting Add Users - One. To create a new user account, complete the following information:

Account Attributes:

• Prefix: This will always be ra/.
• User Name: A User Name can be almost anything, including first name, last name, first and last name, first name initial and last name, or a numeric combination. Acceptable characters include letters, numbers, period (.), comma (,), underscore (_), dash (-) or slash (/). All other characters are not accepted. User Names must be lowercase.
• User Status: Live or Not Yet Activated. To enable, select Live. Not Yet Activated can be used to reserve a User Name but will still be billed.

Service Attributes:

• Service Status: To enable the service select Live.
• Payment Plan: Analog for $24.95 per month or $9.00 per month for 9 hours of usage or ISDN for $39.95 per month. Your pricing may differ based on terms and conditions negotiated with PSINet. Appropriate pricing for your Remote Access services will appear in the pull down list.
• Password: Enter a Password or you can allow the system to assign one randomly.

After completing all information, click Create to view Results. You'll view the prefix (ra), followed by "/" and the account name. If you didn't enter a password, you'll also see the system-selected password. Note and print this information as the plain text password will not be displayed again.

If you enter a name that already resides on the AMS, you will receive a message that the name already exists. Create the account again with a different name.

Add Users - From Formatted List

Selecting From Formatted List enables you to add multiple users from your own pre-configured list.

To create new user accounts for your existing list of users complete the following information:

Account Attributes:

• Prefix: This will always be ra/.
• User Status: Live or Not Yet Activated. To enable, select Live. Not Yet Activated can be used to reserve a User Name but will still be billed.

Service Attributes:

• Service Status: To enable the service select Live.
• Payment Plan: Analog for $24.95 per month or $9.00 per month for 9 hours of usage or ISDN for $39.95 per month. Your pricing may differ based on terms and conditions negotiated with PSINet. Appropriate pricing for your Remote Access services will appear in the pull down list.

Then type in or cut and paste your users from your own list of users into the text box at the bottom of the screen. You can also cut and paste passwords, or allow the system to assign them randomly. See section 4.2.1 for User Name attributes.

After completing all information, click Create to view Results. You'll view the prefix (ra), followed by "/" and the account name. If you didn't enter a password, you'll also see the system-selected password. Note and print this information as the plain text password will not be displayed again.

If you enter a name that already resides on the AMS, you will receive a message that the name already exists. Create the account again with a different name.

Add Users - In Sequence

Selecting In Sequence enables you to automatically generate multiple users from a sequentially created list.

To automatically generate new user accounts, complete the following information:

Account Attributes:

• Prefix: This will always be ra/.
• User Status: Live or Not Yet Activated. To enable, select Live. Not Yet Activated can be used to reserve a User Name but will still be billed.

Service Attributes:

• Service Status: To enable the service select Live.
• Payment Plan: Analog for $24.95 per month or $9.00 per month for 9 hours of usage or ISDN for $39.95 per month. Your pricing may differ based on terms and conditions negotiated with PSINet. Appropriate pricing for your Remote Access services will appear in the pull down list.

Enter the total number of new accounts you want to create:

After completing all information, click Create to view Results. You'll view the prefix (ra), followed by "/" and each account name. You'll also see the system-selected password for each account. Note and print this information as the plain text User Names and passwords will not be displayed again.

View Usage Summary

Selecting View Usage Summary allows you to see usage summaries for all users.

Select the month from the drop down menu to view usage summaries for all users. To view the usage report for a single user click the link and then select the month from the drop down menu. The following information will be provided:

Count Users by Status

Selecting Count Users by Status allows you to receive the number of accounts you have by account status:

View iPass Usage

View iPass Usage allows you to see a summary of iPass usage by user name. You must select the month for which you would like to see usage.

Your usage is returned with a list of all user names, location call was placed from, date call was placed, time call was initiated, and the duration of the call in minutes and seconds.

List/Edit Admins

List/Edit Admins will show a list of all administrator accounts allowed to work with this customer and the administrator's account status.

Click the administrator account name and the following Administrator Account information will display:

• Administrator's Name
• Account Status
• Access Level:(Read/Write or Read Only)
• Class of Service
• Password: check the box to assign a random password or enter and re-enter a new password to reconfirm.

Click on OK to submit the change.

Add An Admin

Add An Admin will allow the user to add new administrator accounts. Users can have up to 3 administrator accounts per Remote Access account.

To create a new administrator account, complete the following information:

• Administrator Name: The Administrator Name can be almost anything, including first name, last name, first and last name, first name initial and last name, or a numeric combination.
• Access Password: Enter a password or you can allow the system to assign one randomly.
• Admin Status: Live
• Access Level: (Read/Write or Read Only) Read Only will not allow the Administrator to edit any users within the account.
• Class of Service: Corporate Service

Click Next.

List Payment Plans

Selecting List Payment Plans will provide a list of possible payment plans for the Administrator to assign.

iPass Roaming

iPass Roaming allows the Administrator to read the Service Agreement for iPass Roaming. The Administrator must read, complete and accept the terms of the Service Agreement, prior to enabling iPass roaming on any accounts. The Service Agreement needs to be completed and accepted only once for the whole account.

After the Administrator accepts the terms, a message will display indicating iPass is enabled.

Customer Feedback Form

Customer Feedback Form allows you to record your experiences with the AMS. We encourage you to complete this form and submit it. Each form is e-mailed confidentially to a team of people who review it and incorporate the feedback into improving the AMS.

Customer Support Site

Customer Support Site will automatically connect the user to the Remote Access technical support and online documentation web page, http://ams.psinet.com/support/mis-index.html.

Dial Access Numbers

Dial Access Numbers will connect you to our Dial Up Phone Number listing. Select your location by clicking on the map or from the drop down menu.

Download Global Dialer

Download Global Dialer will connect you to the web site containing information on the Global Dialer. The dialer uses simple point and click functions to connect to the Internet and contains automatically updated phone books with all dial access phone numbers and locations.

Frequently Asked Questions

Frequently Asked Questions will connect you to our Remote Access AMS FAQ.

User Guide

User Guide will connect you to an online version of this document.

System

System allows the administrator to Logout of the system.